General TV Reception

The unit appears to be 'dead'. The power indicator is not lit:

Possible Causes:
No power to the TV.

Action:
Check the power connection to the TV.

The unit appears to be 'dead'. The power indicator is lit red:

Possible Causes:
Set still in standby.

Action:
Press the Power button. The indicator should light up green.

No or bad signal message displayed:

Possible Causes:
Aerial is disconnected
Aerial is damaged or misaligned
Out of the digital signal reception area.
Incorrect source selected.

Action:
Check the aerial lead.
Check the aerial.
Check with your vendor.
Press the INPUT button to select the correct source.

No picture or sound:

Possible Causes:
You may be tuned to a digital teletext channel.

Action:
Switch to a channel you know to have video and sound.

Noisy, snowy, ghosting TV picture:

Possible Causes:
Poor aerial signal. If using an indoor aerial, try moving the aerial.

Action:
Check aerial connections.

No sound:

Possible Causes:
Mute turned on.
Volume set too low.
External leads not connected (if used).

Action:
Turn off mute.
Check volume settings.
Check all external leads are connected.

Scrambled channel message:

Possible Causes:
Channel is scrambled

Action:
Select another channel known not to require a subscription.

You can no longer receive a digital signal after moving the TV to another room.

Possible Causes:
The aerial from the new point may come through a distribution system which reduce the digital signal received.

Action Try connecting directly to the aerial.

General Problems

The TV / DVD player cannot read the USB device or SD card:

Possible Causes:
Incorrectly connected.

Action:
Ensure that the SD card and/or USB device are properly connected to the player. If there is disc in the player, make sure you change to "USB/CARD" by pressing the "MEDIA" button so READ USB/CARD is displayed.

Cannot play a disc:

Possible Causes:
The disc may be inserted incorrectly.

Action:
Make sure the disc is properly inserted. Check on the quality of the disc and for scratches or any contamination such as finger marks. Clean the disc, see page 84.

The TV channel has a picture, but no sound.

Possible Causes:
Because your player supports world TV systems you must select the correct sound system to match your TV signal. For example this will be BG, DK, I, L, or MN.

Action:
Check the required settings for your area and change if necessary or set Sound System to Auto.

The remote controller appears not to be working:

Possible Causes
The battery of remote controller maybe discharged.

Action:
Check and if necessary replace the battery.

The remote controller appears not to be working:

Possible Causes:
You are not aiming the remote control in the right direction.

Sensors may be covered, blocked or dirty.

Action:
You must aim the remote controller at the "Sensor" on the front of the TV.

Ensure both transmitter and receiver sensors are not covered or dirty. If necessary clean.

When the player is connected to another TV set to watch a DVD playing on the player, the TV picture is not in colour:

Possible Causes:
The incorrect TV system may be set.

Action:
Try changing the TV system setting by choosing another of the available options: PAL/NTSC/Auto.

When some MPEG4 discs are played, there is sound but no picture:

Action:
There are many different versions of an MPEG4 disc and this player can only support the "Home theatre 640 x 480" format file.

Some MPEG4 discs will only play in a PC because it has a higher resolution but will not play in an MPEG4 player.

Why are"DVD+R", "DVD+RW" and "DVD-RW" discs sometimes difficult to play?

Possible Cause & Action:
The "DVD-R" disc is better than "DVD+R" "DVD+RW" and "DVD-RW" discs. If your DVD RW driver in your PC is not very good, or the DVD disc is not a good quality disc, or the method of writing the DVD disc is not right, the unit will not play the "DVD+R" "DVD+RW" "DVD-RW" discs.

Why do some DVDs not play and I am asked to enter a password? I cannot play the disc because I don't know the password:

Possible Cause & Action:
When the DVD Rating is higher than the Rating set in your player, you will be prompted to input the password. There are two method to playing the disc.

1. You can input the password that you have set. If you have forgotten the password, you can input the Gold PIN instead. However, you will not be able to watch the DVD currently loaded.

2. You can set the Rating to a higher level so that a password will not be required for any disc. Refer to page 79 for details.

Note. Method 2 will remove Parental Control so you will not be able to automatically control the program material your children watch on the player, which may be unsuitable for them.

The disc drive will not accept disc.

Possible Causes:
DVD mode is not selected.
Disc placed incorrectly.

Action:
Select DVD mode with the FUNCTION button.

The disc must have the label side facing away the from the front (for single sided discs).

The picture "freezes" or breaks up:

Possible Causes:
Disc may be damaged or dirty.

Action: See Care and Maintenance, page 84.

Certain disc functions are not working:

Possible Causes:
Disc may not support required feature.

Action:
Read the information on the disc box.

When using a 'Leisure battery' to power the unit, the unit failed to power up:

Possible Causes: This would result if the leisure battery voltage dropped below 12V which could happen when the battery is nearly exhausted.

Action:
Ensure the battery is not exhausted. If necessary, replace the leisure battery.

Cannot record using a USB memory device:

Possible Causes: The device may not be fast enough.

Action:
Ensure that the the USB device is a USB2.0 device.

Cannot record to a USB memory device:

Possible Causes:
The memory device may be incorrectly formatted.

Action: Check that the USB device is formatted to FAT32.

LCD Screen

There is a dark, bright or coloured dot constantly on the screen:

Possible Cause & Action:
A permanent dark, bright or coloured dot on an LCD screen is known as a ‘dead pixel’ or a ‘stuck pixel’. The screen has been manufactured in line with common industry standards, to a tolerance of 99.999% or up to 5 dead pixels. A product with 5 or less pixel anomalies is not deemed to be faulty. If the LCD panel has more than 5 dead pixels, please contact your vendor.